Customer Care
Returns & Refunds
Last updated 2 November 2026
30 days to return an item, from the day your order arrives — unused and in its original packaging.
Returning an item
You have 30 days from the day your order arrives to return an item. It should be unused and unwashed, and in its original packaging.
Please contact us before sending anything — quote your order number and tell us what you would like to do. We will confirm and arrange the return with you.
Damaged or incorrect items
If something arrives damaged, faulty or not as ordered, write to us within 48 hours if you can, with a photograph. We will replace it or refund you in full, including shipping.
Cancelling an order
Before your order is dispatched, write to us and we will cancel it. You will be refunded in full, to the payment method you used. Once an order has been dispatched it can no longer be cancelled, but you can return it as described above.
Refunds
Refunds are made once we have received and inspected the returned item. The money goes back to the original payment method; your bank may take a few further days to show it.
We aim to process every refund within 7–10 working days of inspection.
Exchanges
If you would like a different size or colour, write to us. Where the item is available we will exchange it; where it is not, we will refund you.
Contact
Abeeha Retail Pvt. Ltd.
You can also write to us through the contact form.
